TECHNICAL ASSISTANCE AND QUESTIONS
We have a broad range of knowledge about our products. If you ask for advice we will give it. Email us any time: email@example.com
WE SHIP QUICKLY
All orders received by 3:00 PM (Eastern Standard Time) will within 24hrs provided it’s in stock. We use the US Postal service & UPS. We ship standard ground and sometimes drop ship from our supplier. If you need extra fast shipping such as Next Day, or 2-day service, please notify us and we will provide pricing. These services may be limited depending on your service area. Holidays and weekends will delay delivery. If there is a delay or an out of stock item, we will notify you as soon as possible.
SHIPPING FOR INTERNATIONAL ORDERS
Here is a short list of countries that won’t be open for international shipping:
Afghanistan, Benin, Brazil, Brunei Darussalam, Colombia, Comoros, Cuba, Falkland Islands, Ghana, Greece, Indonesia, Iran, Iraq, Jordan, Lao People’s Republic, Lebanon, Liberia, Libyan Arab Jamahiriya, Malaysia, Mexico, Nigeria, North Korea, Pakistan, Saudi Arabia, Somalia, Sri Lanka, Sudan, Syrian Arab Republic, Turkey, United Arab Emirates. Syria. You are responsible for any and all duties, fees and charges from for your country. We are not responsible for lost packages. Shipping can take upwards of 3 weeks.
VCShobbies understands the need for accurate order information. We strive to keep you informed every step of the way with email notifications on the status of your order.
A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you (via Standard Ground) when we receive the item back into our stock. Backordered items to US addresses will be shipped via Standard Ground unless you specifically request otherwise, even if the original order was shipped via Air.
For retail orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request Air shipment. For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items. Online “In Stock” status and estimated arrival dates are updated nightly. If an item sells out during the day, it will still show “In Stock” until the nightly update.
CREDIT CARDS THAT WE ACCEPT
We accept: Visa, MasterCard, Discover, and American Express credit cards.
CREDIT CARD FRAUD
VCShobbies has taken steps to deter credit card thieves from using stolen credit card information on our site. We request that all customers shipping to addresses other than their billing address notify their credit card company of the alternate shipping address. This process is becoming standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. Doing this will speed up the order process.
If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you register the alternate shipping address with your credit card company. You then have 48 hours to register the alternate shipping address and notify us before we cancel the order. Again, if there is no response from you within 48 hours, we will cancel your order. Under no circumstances will Internet Hobbies ship to a third party. We can only ship to the person who is using their credit card for the purchase.
To further deter credit card fraud, VCShobbies requires a Signature Confirmation Program through the U.S. Postal Service and UPS. You will be required to sign for the package on delivery. There will be a small charge for this service. ONLY THE RECIPIENT CAN SIGN FOR THE PACKAGE.
For over 15 years, we’ve been making our customers happy. While we hope that you’ll love the products you purchase from us, we know sometimes this doesn’t happen. In most cases (except for defective or damaged merchandise), you can simply log into your account and request an RMA number or email us at SALES@VCSHOBBIES.COM. YOU ARE RESPONSIBLE FOR SHIPPING BACK TO VCSHOBBIES. NO returns over 30 days accepted. All returns require an RMA number. Normal returns are 7 days from receipt – all others require authorization.
Kits are returnable only if the contents are in an undisturbed, like new, resalable condition. The return of a kit will not be accepted if:
- Parts have been removed from sprues or wood sheets.
- Construction has been started.
- Bags of component parts have been opened.
- Item(s) do not have original packaging or are not in resell able condition
- Original Box has been damaged.WE Do NOT accept returns on Vario Products
Please note that non-defective merchandise returned may be subject to a 15% restocking fee.
*IS YOUR PRODUCT DEFECTIVE RIGHT OUT OF THE BOX?
If you have a product that is defective right out of the box, it can usually be repaired or replaced at no charge. HOWEVER some manufacturers insist on dealing directly with you in these situations. Please see your product manual.
**HAS YOUR PRODUCT BEEN DAMAGED IN SHIPPING?
In order to get proper credit, merchandise that is damaged as a result of shipping should never be returned without calling us first. It is very important to save ALL packing materials and paperwork, as well as the damaged product. Call us at 718-921-6159 and we’ll give you further instructions. A representative of the shipping company must see the packaging and pick up the product.
SEND RETURNED ITEMS TO:
7513 3rd ave
Brooklyn, NY 11209
We guarantee our products to be free from defect for 15 days after the date of purchase. If you find that an item you purchased from us is defective within that 30 day period, we will replace it at no charge to you (except shipping). If the item has a manufacturer’s warranty within the USA, please send it to them. Cutting tools and kits are not warranties.
Any price, specification, or special offer on our website or in our catalog is subject to change without notice. We hope to keep the prices as printed in our current catalog until the next catalog is printed. Sale prices in the catalog or web site may be withdrawn at any time. Vcshobbies is not responsible for inadvertent errors on this website or its catalog.
Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The types of personal information we collect include all the information entered on the Order Form pages: shipping and billing name and address, email address, phone number and credit card information.
Uses of Information:
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (i.e. a third party shipping or customer support center). We use aggregate information to better design our website and to share with potential business partners. For example, we may tell a potential partner that X number of individuals visited a certain area on our website, or that Y number of people from a certain zip code purchased certain items, but we would not disclose anything that could be used to identify those individuals. We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you. We use return email addresses from your email correspondence to us to answer the email we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties. Finally, we do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without providing you an opportunity to tell us not to allow such unrelated uses.
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information from our online store from those we actually know are under the age of 13.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.